Privacy Policy

Privacy Policy

Effective Date: July 24, 2026

Company/App Name: Vidra Academy

Welcome to Vidra Academy ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Platform"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Platform.

1. Information We Collect

We collect information that you voluntarily provide to us when you register on the Platform, express an interest in obtaining information about us or our products and services, or otherwise contact us.

1. - Personal Identification Information: Name, email address, phone number, profile picture, gender, date of birth, and any other information you choose to provide in your user profile (e.g., bio, interests, learning level, current learning status).
2. - Authentication Data: Passwords, One-Time Passwords (OTPs) for email and mobile number verification, and session data.
3. - Transaction & Payment Data: Details about courses you purchase, coupon codes applied, and payment history. (Note: We use secure third-party payment gateways. We do not store your full credit/debit card numbers or UPI PINs on our servers).
4. - Educational Data: Course enrollment details, watch history, progress tracking, quiz scores, certificates generated, and doubts/questions asked on the platform.
5. - Device and Usage Data: IP addresses, device identifiers (e.g., device model, OS version), browser type, login history, and how you interact with our application for analytics and security purposes.

2. How We Use Your Information

We use the personal information collected via our Platform for a variety of business purposes described below:

1. - To Create and Manage Your Account: To securely create your account, log you in, and maintain your profile.
2. - To Deliver Services: To provide you access to purchased courses, video content, study materials, and to generate course completion certificates.
3. - To Process Payments: To facilitate transactions and issue invoices or refunds.
4. - To Communicate with You: To send administrative information, OTPs, password reset emails, transaction receipts, and updates about new courses or announcements.
5. - To Provide Customer Support: To resolve technical issues, answer your doubts, and respond to your inquiries.
6. - To Improve Our Platform: To analyze usage trends, track the effectiveness of our courses, and improve user experience and app UI/UX.
7. - To Ensure Security: To monitor against fraudulent transactions, unauthorized account access, and ensure account security (e.g., locking accounts after multiple failed login attempts).

3. How We Share Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

1. - Third-Party Service Providers: We may share your data with third-party vendors who perform services for us, such as payment processing (Payment Gateways), cloud hosting (e.g., AWS, Cloudflare, Cloudinary for storing profile images and videos), data analysis, and email/SMS delivery services.
2. - Instructors: Your name, profile picture, and questions/doubts may be visible to course instructors to facilitate a better learning environment.
3. - Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, or a judicial proceeding.

4. Data Retention and Security

1. - Retention: We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
2. - Security: We have implemented appropriate technical and organizational security measures (including secure HTTPS encryption and hashed passwords) designed to protect the security of any personal information we process. However, please remember that we cannot guarantee that the internet itself is 100% secure.

5. Your Rights and Choices

Depending on your region, you may have specific rights regarding your personal data:

1. - Account Settings: You can review, update, or change the information in your account settings at any time by navigating to your Profile.
2. - Account Deletion: You can request to delete your account and personal data by contacting our support team.
3. - Opting out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in the emails that we send.

6. Children’s Privacy

Our Platform is not intentionally directed to children under the age of 13. We do not knowingly collect personally identifiable information from children under 13 without verifiable parental consent. If we learn that we have collected personal information from a child under 13, we will delete that information as quickly as possible.

7. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Effective Date" at the top of this page. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

8. Consent and Acceptance of Terms

By registering for an account, logging in, accessing our Platform, or purchasing a course, you explicitly acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

Furthermore, you agree that the electronic record of the exact date and time when you create an account, log in, or complete a course purchase shall constitute conclusive evidence of your acceptance of and consent to this Privacy Policy and our data processing practices. If you do not agree to these terms, you must immediately cease all use of our Platform and services.

9. Contact Us

If you have questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:

Vidra Academy

Email: vidraacademy@gmail.com

Phone: +91 6206445047